Support PDF Print E-mail

Before you call, please explore the Internet FAQ and the DSL FAQ.support

Contact us by phone at 874-5001, 823-5001 or 1-888-277-3090 for Dial-Up, DSL and Email questions.

Help us to Help you! We understand that configuring your computer to dial the Internet can be a trying experience, so to help you better we do need some important information when you contact our help desk. Please have the following information available:

  • Your Username *
  • Your Password
  • The operating system used on your computer
  • The make, model and speed of your modem
  • The Software you are having problems with
  • The full error message given when the problem occurred


The following information is also helpful

  • Any task reference number if this is in relation to another call
  • Any special circumstances surrounding the error (e.g.. Just installed new software or hardware)
  • Any initialization strings or configuration changes you have made to the modem in the past

* Your username is the first part of your Northeast email address. For example, if your email address is: This email address is being protected from spam bots, you need Javascript enabled to view it This email address is being protected from spam bots, you need Javascript enabled to view it then johndoe is your username.

Please make sure that the solution to the problem you are having is not available on our help pages. We have made those for you to use. You will find that the instructions are easy to follow and solve most of the problems associated with configuration of software and modem problems.
This email address is being protected from spam bots, you need Javascript enabled to view it

What does NortheastNet Support

NortheastNet Customer Service is available from 8:00AM to 10:00PM Monday through Friday and Saturday and Sunday from 10:00AM to 7:00PM for DSL, Dial-Up and Email problems. If you have any questions or problems with connecting, you can call our technical support hotline at 888-277-3090. Once you are connected we ask you to check our extensive help pages before you call our Technical Support Hotline. We have made the help pages for you to use. You will find that the instructions are easy to follow and solve most of the problems associated with configuration of software.
If however you are not able to solve your problem following our instructions on the web pages, please call us. We will be more than happy to assist with your problems.

What NortheastNet Phone Support can help you with

  • General Internet connectivity problems
  • Disconnection
  • Sending/Receiving email
  • Viewing web pages
  • Account issues

What NortheastNet Phone Support cannot help you with

  • Hardware problems
  • Software related problems other than browsers (Internet Explorer and Netscape), email (Outlook Express, Netscape Mail and Eudora), and Internet Connectivity (Dial Up Networking)
  • Networking software
  • Modem sharing software (e.g. Wingate)
  • Coding errors with HTML/CGI/PERL/VBscript
  • Designing Web Pages & submitting to search engines
If your problem is one of the above, we can in most cases recommend specialists in these fields who can help you at competitive rates.


Account Technical Reference Guide


Technical Support:
For all technical support questions, please call the NortheastNet Internet Helpline at 1-888-277-3090.

Technical support hours: 8:00AM to 10:00PM Monday thru Friday, 10:00AM to 7:00PM Saturday and Sunday.

Information about services or to change your Internet service, please call: 874-7011, Mon. - Fri. 8:00 AM - 4:00 PM

Local Access Modem Phone Number: 874-5000, 823-5000.

Mail (POP Server): pop.northeastnet.net

Mail (SMTP Server): smtp.northeastnet.net

 
[ Back ]
Joomla Template by Joomlashack
Joomla Templates by JoomlaShack Joomla Templates